Frequently asked
If you don't see your question, text 602-628-4600 and I'll answer myself.
The rate covers up to 8 guests. We accept 9 and 10 with a $25/night per-extra-guest fee. Anyone beyond 10 is not permitted. Infants count.
Yes. Up to 2 dogs or cats. $150 non-refundable pet fee added at booking. Please keep pets off the beds and furniture, and rinse dogs before pool entry. If excess pet hair triggers a longer clean, a $160 deep-clean fee applies.
Yes, year-round, and there's no seasonal surcharge. Most rentals in the area charge $150/night to run the heater in cold months. Ours runs at 82°F October through April so you can actually swim in "winter."
Self check-in via a keypad code. We'll text the code to the phone number on your booking on the morning of check-in. Check-in is 3:00 PM or later. There's no lobby, no key exchange, no wait.
Two cars park at the home. Additional cars park in a nearby neighborhood shuttle lot — we send the location at check-in. Do not park on the front lawn — it damages the sprinkler heads and each replacement is billed at $250.
Yes, a Level 2 charger on-site (non-Tesla). It's remotely locked until we activate it for your booking. Add EV charging at $10/day when you book, and let us know 24 hours before check-in so we can turn it on.
Yes — four outdoor cameras, all disclosed. Ring doorbell at the front, one on each side of the home, and one on the screened lanai. The lanai camera is for pool safety since there's no separate fence. No cameras inside the home. Full disclosure is on the rules page.
Everything you'd want to actually cook a meal. Real coffee maker with coffee, sugar, salt, pepper, cooking oils, a working spice cabinet, dish soap, dishwasher tabs, full-size stove, dishwasher, plus counter space for two people who cook. Bathrooms stocked with shampoo, conditioner, body wash, hand soap, TP, and full-size towels — pack lighter.
Full refund within 7 days of booking. 50% refund if you cancel more than 7 days after booking AND more than 90 days before check-in. Non-refundable within 90 days of check-in (we'll try to help you rebook). Mandatory Florida-declared hurricane evacuation for our zone = full refund or future-stay credit at your choice.
Same house, same nightly rate — but Airbnb charges guests a service fee (~14%) on top. Booking direct skips that fee. On a typical stay that saves you $40 to $60 per night. We accept card via Stripe with a small processing surcharge (2.9% + $0.30) that's still much less than Airbnb's fee.
Fraud prevention. The person booking has to be the person staying — verifying the ID up front stops booking fraud and keeps the home safe. Your ID is encrypted at rest, held only by the owner, retained for 7 years to match Florida's statute of limitations, and never shared with third parties except in response to a lawful subpoena or safety emergency. See the privacy policy.
Yes. Tree, garland, lights on the lanai, the whole thing. If you're booking a holiday stay, we make sure the house feels like home for the holidays. Pantry gets a heavier restock too (cocoa, baking basics, coffee).
1 hour 20 minutes to Walt Disney World in Orlando. Yes, actually a day trip. Leave at 7, rope drop by 9, ride the mouse all day, be back to the pool by 10. See the day trips section of the local guide.
Partially. The main floor is single-story with wood floors throughout. Doorways are standard width; there's no step-free access to the pool deck itself. If accessibility is essential to your stay, text us and we'll walk through the specifics together before you book.
Text or email right away and we'll dispatch a repair contact as soon as possible. In-stay repairs are on us — you're not charged for on-site coordination during emergencies.
Yes, up to 90 nights. Stays over 28 nights include a $160 deep clean every 3 weeks (bedding, linens, restock) automatically calculated at booking. Longer than 90 nights, email us and we'll draft a separate long-term agreement.
Yes: 10% off automatically for 30+ night stays; 5% off automatically for returning guests. Occasional promo codes come out via our friends+family list. Booking direct saves you the platform service fee versus Airbnb.